Question 1

Match between columns
                        Premises: Draws heat away from the CPU or other heat sensitive components so that it can be dissipated quickly

Accepted Answer

The Answer of DisplayPort and DIMM and microATX and CPU is...

Question 2

Sometimes an expansion board may have an extra PCIe power connector.  This connector comes in what two different pin configurations?

Accepted Answer

A)  4-pin 
B)  6-pin 
C)  8-pin 
D)  8+1-pin

Question 3

What is the second step in opening the case of a working computer?

Accepted Answer

A)  Press and hold down the power button for a moment 
B)  Back up important data 
C)  Power down the system and unplug it 
D)  Open the case cover

Question 4

What connector has 4 pins, is used for older IDE drives and some SATA drives, and can provide +5 V and +12 V power outputs?

Accepted Answer

A)  Molex connector 
B)  SATA connector 
C)  PCIe connector 
D)  P1 connector

Question 5

When is it okay to touch the inside of a computer that is turned on?

Accepted Answer

A)  When disassembling the computer 
B)  When using a multimeter to measure voltage output 
C)  When reassembling the computer 
D)  When a qualified electronics expert or electrician is present

Question 6

Molly, an end user, connects an external monitor, external keyboard and mouse, and a wired network cable to her laptop while working in the office. She leaves the office frequently to meet with customers and takes the laptop with her. Disconnecting and reconnecting these external connections has become inconvenient.
Which of the following devices will allow the user to disconnect and reconnect the laptop to the external connections with the least amount of effort? (Select TWO).

Accepted Answer

A)  USB to RJ-45 dongle 
B)  Expansion card 
C)  ZIF connector 
D)  Port replicator 
E)  Docking station

Question 7

What tool can help discover and report computer errors and conflicts that occur when you first turn on a computer and before the operating system is launched.

Accepted Answer

A)  POST card 
B)  OS diagnostic programs 
C)  Power supply tester 
D)  Service manual

Question 8

Match between columns
                        Premises: A short-range wireless technology used to connect two devices in a small personal network

Accepted Answer

The Answer of POST and Bluetooth and DisplayPort and PCIe is...

Question 9

You are troubleshooting a laptop with multiple sticking keys that result in misspelled words while the user types. Other than several sticking keys, the laptop appears to be functioning properly. You have cleaned the keyboard with compressed air, but the problem persists. After removing one of the key tops, it becomes apparent that a liquid was spilled into the keyboard.
Which of the following is the next step in resolving the issue of sticking keys?

Accepted Answer

A)  Replace the keyboard with a compatible keyboard. 
B)  Disconnect and reseat the keyboard ribbon cable. 
C)  Clean the keyboard keys with a contact cleaner. 
D)  Replace the laptop system board and reseat all connections.

Question 10

What is the component called that usually has a dual-voltage selector switch and has cables that connect to the motherboard and internal components?

Accepted Answer

A)  PCIe 
B)  HDD 
C)  DIMM 
D)  PSU

Question 11

A technician has determined that a laptop keyboard will need to be removed in order to replace the laptop's CPU cooling fan. 
Which of the following steps will most likely be required before the technician can remove the keyboard from the laptop? (Select TWO.)

Accepted Answer

A)  The keyboard backlight will need to be toggled off by using the appropriate Fn keys. 
B)  The keyboard cable(s) will need to be disconnected from the ZIF socket(s). 
C)  The keyboard cable will need to be disconnected from the mini-PCIe slot. 
D)  The keyboard bezel will need to be removed. 
E)  The technician will need to remove the display assembly and system board.

Question 12

Match between columns
                        Premises: A diagnostic program built into a computer to test the hardware components before the computer boots up

Accepted Answer

The Answer of DIMM and DisplayPort and SO-DIMM and heat is...

Question 13

What is the connector called on a network cable that connects to an Ethernet port?

Accepted Answer

A)  RJ-11 
B)  RJ-45 
C)  DB9 
D)  USB

Exam 1: Taking a Computer Apart and Putting It Back Together

Match each item with a statement below.

Sometimes an expansion board may have an extra PCIe power connector. This connector comes in what two different pin configurations?

What is the second step in opening the case of a working computer?

What connector has 4 pins, is used for older IDE drives and some SATA drives, and can provide +5 V and +12 V power outputs?

When is it okay to touch the inside of a computer that is turned on?

What tool can help discover and report computer errors and conflicts that occur when you first turn on a computer and before the operating system is launched.

Match each item with a statement below.

What is the component called that usually has a dual-voltage selector switch and has cables that connect to the motherboard and internal components?

A technician has determined that a laptop keyboard will need to be removed in order to replace the laptop's CPU cooling fan. Which of the following steps will most likely be required before the technician can remove the keyboard from the laptop? (Select TWO.)

Match each item with a statement below.

What is the connector called on a network cable that connects to an Ethernet port?