Question 1

A customer states that when she removes the printed pages from her laser printer output tray, the black ink smears all over her fingers.
Which of the following is the most likely problem?

Accepted Answer

A)  Inked ribbon 
B)  Fuser unit 
C)  Primary corona 
D)  Cleaning blade 
E)  Erasure lamps

Question 2

One of your sales employees is taking a trip to several conventions over the next several weeks and will need to have access to a printer at each of the locations. Each of the convention centers will be providing hassle-free printing for all Apple computer and iOS mobile device users.
Which of the following technologies will most likely be used to provide print services?

Accepted Answer

A)  Hybrid cloud 
B)  SaaS 
C)  AirPrint 
D)  Printui

Question 3

A laser printer is displaying a message indicating a maintenance kit is due for replacement.
Which of the following will be a part of the replacement process?

Accepted Answer

A)  Clean the heating element. 
B)  Reset the page counter. 
C)  Replace the print ribbon. 
D)  Replace the print head.

Question 4

A new printer has been added in your office and connected to a WAP for use by all users in the company.
Which of the following best describes the method of connectivity for the new printer?

Accepted Answer

A)  Wireless ad hoc mode 
B)  Wireless Bluetooth 
C)  Wireless infrastructure mode 
D)  Wired Ethernet

Question 5

Which of the following technologies provides a method for personalizing network-connected laptop and desktop computers with only the apps each individual user needs without complicated customization? (Select TWO.)

Accepted Answer

A)  Application virtualization 
B)  Metered service 
C)  Off-site email applications 
D)  Cloud-based applications 
E)  Measured Service

Question 6

A customer is looking to replace three aging network servers that are not able to keep up with the growing demand of the company's users. The customer would also like to add three additional servers to provide on-site DNS, intranet, and file services. A technician is recommending a bare metal hypervisor as the best solution for this customer.
Which of the following describes the recommended solution?

Accepted Answer

A)  Type 2 hypervisor installed on a Windows or Linux host OS. 
B)  Type 2 hypervisor installed directly on server hardware. 
C)  Type 1 hypervisor installed directly on server hardware. 
D)  Hosted hypervisor installed as an application.

Question 7

Which of the following creates an environment that behaves in a hardware-like manner to run software meant for other hardware?

Accepted Answer

A)  Virtualization 
B)  Emulator 
C)  Virtual desktop 
D)  Zero client

Question 8

What step in the laser printing process is responsible for conditioning the imaging drum in preparation for receiving an electrical charge?

Accepted Answer

A)  Charging 
B)  Cleaning 
C)  Transferring 
D)  Fusing

Question 9

A company is hiring several remote employees who will be working primarily from their homes but will need to come into the office once a month. The company is providing the workers with laptop computers and wants a way for them to access their email account whether they are at home, on the road, or in the office.
Which of the following will be the best solution?

Accepted Answer

A)  Internal shared resource 
B)  Virtual desktop infrastructure 
C)  Private cloud model 
D)  Off-site email application

Question 10

A user is unable to install virtualization software on a Windows 8.1 computer. The user verified the host has sufficient RAM, plenty of available free disk space, and a multicore processor.
Which of the following is the most likely cause for this behavior?

Accepted Answer

A)  Windows 8.1 does not support Type 2 hypervisors. 
B)  The motherboard does not support hardware-assisted virtualization. 
C)  The user does not have a valid product license key. 
D)  The system is incompatible with Type 1 hypervisors.

Question 11

Which of the following is a cloud computing element that gives a service provider the ability to dynamically allocate shared physical resources to multiple customers based on each customer's usage demand?

Accepted Answer

A)  On-demand 
B)  Rapid elasticity 
C)  Resource pooling 
D)  Measured service

Question 12

You are troubleshooting an inkjet printer that prints areas on the page with random voids and missing colors.
Which of the following will best help resolve the problem? (Select TWO.)

Accepted Answer

A)  Printhead wires not firing 
B)  Printer calibration 
C)  Low toner level 
D)  Defective ribbon 
E)  Head cleaning utility
F) Printhead gap setting

Question 13

A technician wants to use a hosted virtual machine to provide shared files and folders on the company LAN.
Which of the following will provide the necessary network connection for the VM?

Accepted Answer

A)  Disable the physical NIC and enable the virtual NIC. 
B)  Connect the virtual NIC to the host's physical NIC. 
C)  Disable the virtual NIC and enable the physical NIC. 
D)  Isolate the virtual NIC on its own network subnet.

Question 14

Which of the following is a cloud computing service model that relies most heavily on the cloud vendor to manage and maintain its services?

Accepted Answer

A)  PaaS 
B)  IaaS 
C)  SaaS 
D)  Traditional

Question 15

A client is asking for a printing solution that will print three sheets of paper with identical information on each page with a single pass of the printer. Furthermore, the client requests that the solution take the least amount of time and effort to maintain.
Which of the following printer types should be recommended?

Accepted Answer

A)  Impact 
B)  Laser 
C)  Thermal transfer 
D)  Inkjet

Question 16

Which of the following technologies can provide an application to remote users without the need to install the application on the users' systems?

Accepted Answer

A)  Application virtualization 
B)  Virtual network interface 
C)  Infrastructure mode 
D)  Synchronization app

Question 17

Which of the following is the correct order for the steps of laser printing?

Accepted Answer

A)  Processing, charging, developing, exposing, transferring, fusing, cleaning 
B)  Processing, developing, charging, exposing, fusing, transferring, cleaning 
C)  Charging, processing, exposing, developing, transferring, fusing, cleaning 
D)  Charging, processing, developing, exposing, transferring, cleaning, fusing 
E)  Processing, charging, exposing, developing, transferring, fusing, cleaning

Question 18

You have been tasked with performing routine maintenance on an inkjet printer. After printing a test page, you notice missing lines of print in various areas throughout the page. 
Which of the following should you do to resolve this issue? (Select TWO.)

Accepted Answer

A)  Replace the toner cartridge. 
B)  Change the image drum. 
C)  Replace the fuser assembly. 
D)  Run the head cleaning utility. 
E)  Manually clean the print nozzles.
F) Clean the dot matrix print head.

Question 19

One of the users in your company is asking if he can install an app on his company-provided mobile device. The installation of apps by users is blocked on the company's mobile devices, but you have tested and confirmed this app would be useful for everyone.
Which of the following will allow users to request a minimal version of the app that downloads only what is required to run?

Accepted Answer

A)  Application streaming 
B)  Off-site email application 
C)  Resource pooling 
D)  Rapid elasticity

Question 20

A user is experiencing garbled print on each page printed from her printer.
Which of the following would be a probable cause for the garbled print? (Select TWO.)

Accepted Answer

A)  Ink cartridge has clogged nozzles. 
B)  Printer paper does not meet specifications. 
C)  Print drivers are corrupt or need to be updated. 
D)  Printer needs to be calibrated. 
E)  An application on the computer is sending garbled print.
F) Printer needs to be cleaned.

Exam 10: Virtualization, Cloud Computing, and Printers

A customer states that when she removes the printed pages from her laser printer output tray, the black ink smears all over her fingers. Which of the following is the most likely problem?

A laser printer is displaying a message indicating a maintenance kit is due for replacement. Which of the following will be a part of the replacement process?

A new printer has been added in your office and connected to a WAP for use by all users in the company. Which of the following best describes the method of connectivity for the new printer?

Which of the following technologies provides a method for personalizing network-connected laptop and desktop computers with only the apps each individual user needs without complicated customization? (Select TWO.)

Which of the following creates an environment that behaves in a hardware-like manner to run software meant for other hardware?

What step in the laser printing process is responsible for conditioning the imaging drum in preparation for receiving an electrical charge?

A user is unable to install virtualization software on a Windows 8.1 computer. The user verified the host has sufficient RAM, plenty of available free disk space, and a multicore processor. Which of the following is the most likely cause for this behavior?

Which of the following is a cloud computing element that gives a service provider the ability to dynamically allocate shared physical resources to multiple customers based on each customer's usage demand?

You are troubleshooting an inkjet printer that prints areas on the page with random voids and missing colors. Which of the following will best help resolve the problem? (Select TWO.)

A technician wants to use a hosted virtual machine to provide shared files and folders on the company LAN. Which of the following will provide the necessary network connection for the VM?

Which of the following is a cloud computing service model that relies most heavily on the cloud vendor to manage and maintain its services?

Which of the following technologies can provide an application to remote users without the need to install the application on the users' systems?

Which of the following is the correct order for the steps of laser printing?

You have been tasked with performing routine maintenance on an inkjet printer. After printing a test page, you notice missing lines of print in various areas throughout the page. Which of the following should you do to resolve this issue? (Select TWO.)

A user is experiencing garbled print on each page printed from her printer. Which of the following would be a probable cause for the garbled print? (Select TWO.)