Multiple Choice
You're not sure how your reader will react to the bad news you will be delivering.What should you do?
A) Organize the bad-news message using the direct strategy.
B) Organize the bad-news message using the indirect strategy.
C) Send the bad news via e-mail.
D) Call the reader to confirm what her reaction will be before writing the message.
Correct Answer:
Verified
Correct Answer:
Verified
Q101: Dealing effectively with disappointed customers is an
Q102: When writing a letter to a customer
Q103: To avoid charges of discrimination or wrongful
Q104: If you're not sure how your reader
Q105: Shannon was angry about something that happened
Q107: In asking yourself if your message is
Q108: A customer has posted a negative comment
Q109: Gerald discovered that one of his employees
Q110: When abusive language is spoken,it's called _.
Q111: The purpose of a buffer statement in