Question 1

A mobile device is freezing almost daily. The device remains powered on and the screen illuminated. The user restarts the device, and it operates for another day or so. This problem has been occurring for several weeks.  
Which of the following steps should the user take next to resolve this issue?

Accepted Answer

A)  Check for OS updates. 
B)  Factory reset the device. 
C)  Delete all user data. 
D)  Return the device to the manufacturer.

Question 2

Which of the following symptoms is most likely related to leaked personal files/data on a mobile device?

Accepted Answer

A)  Data transmission over limit 
B)  Frozen system 
C)  Dim display 
D)  Touch screen nonresponsive

Question 3

A manager in your company wants to standardize all mobile device applications across different operating systems. Some users have Android mobile devices, some users have iOS devices, and some users have Windows Mobile devices.  
How can you best answer the manager in regard to his request?

Accepted Answer

A)  No apps will run on all operating systems. 
B)  All mobile apps will run on all mobile operating systems. 
C)  Some apps will work on different OS platforms, but many will not. 
D)  The manager must settle on using a single mobile operating system.

Question 4

Sally has just purchased a new iPad. She wants to save all the pictures and files that she creates with her new iPad on the Internet.  
What service should Sally use to save her pictures and files seamlessly on the Internet?

Accepted Answer

A)  Google 
B)  Yahoo 
C)  OneDrive 
D)  iCloud

Question 5

A technician is troubleshooting a mobile device that is experiencing very slow performance, and the decision has been made to perform a factory reset.  
Which of the following actions should the technician take before starting the reset process?

Accepted Answer

A)  Clear the screen lock properties. 
B)  Wipe all confidential user data. 
C)  Disable all unused apps. 
D)  Back up all user data.

Question 6

You are preparing to give a presentation at a client's location using your mobile device and a large screen TV. You have successfully connected to the company's guest Wi-Fi network, and you tap the screen mirroring option on your device but cannot locate an available TV, monitor, or projector. The previous presenter finished her presentation a few minutes earlier and had no issues using the TV.  
Which of the following is the most likely reason for this behavior?

Accepted Answer

A)  The mobile device is on a different Wi-Fi network than the TV. 
B)  The large screen TV is connected to the wrong network segment. 
C)  The brightness control on the large screen TV has been set too low. 
D)  The mobile device does not support display mirroring.

Question 7

Several of the contacts in your mobile device are responding to test messages that you sent them. However, you don't remember sending any of the messages.  
Which of the following is the reason for this behavior?

Accepted Answer

A)  Someone else is sending text messages and signing your name. 
B)  Your device is malfunctioning and sending these messages. 
C)  Your device is sending spam messages to your contacts. 
D)  Your device's touch screen is nonresponsive

Question 8

Your company has asked you to do research how it can provide smartphones to its employees. The company wants to give employees access to OneDrive in order to synchronize data.

P1P1_E

What type of synchronization will you recommend to the company?P1P1_E

Accepted Answer

A)  Synchronization to the desktop 
B)  Mutual authentication for synchronization 
C)  Synchronization to the cloud 
D)  Synchronization using wired network connections

Question 9

Derek is planning a camping trip and wants to be able to listen to music at the campsite. Derek currently has a smartphone but does not like the sound coming from the speakers.  
What will help Derek improve the sound coming from his smartphone's speakers while he is at the campsite?

Accepted Answer

A)  Connect to a Bluetooth speaker. 
B)  Tether to his laptop. 
C)  Create a hot spot. 
D)  Use his smartphone speakers; this is the only way Derek can listen to music on his smartphone.

Question 10

A mobile device user has tried to install a new app numerous times without success. She has closed all unused apps, disabled live wallpapers, and restarted the device in an attempt to get the app to install.  
Which of the following steps should the user take next?

Accepted Answer

A)  Back up all user data and perform a factory reset. 
B)  Check for sufficient available storage space. 
C)  Disable full device encryption. 
D)  Generate a new public key.

Question 11

James wants to sync his Android phone to back up his pictures. However, he does not want to sync his data files.  
How can James select what to synchronize from his phone to Google storage?

Accepted Answer

A)  Sync app 
B)  Device maintenance 
C)  Connections 
D)  Settings app

Question 12

A user is complaining that her mobile device is too dim to read when in a dimly lit room.  
Which of the following actions should you take first?

Accepted Answer

A)  Remove the display protector. 
B)  Replace the battery. 
C)  Disable the auto-brightness option. 
D)  Disable unused apps.

Question 13

Which of the following symptoms can be attributed to malware infection on a mobile device? (Select TWO.)

Accepted Answer

A)  Inaccurate touch screen response. 
B)  Slow data speeds. 
C)  Weak cellular service throughout a building. 
D)  Dim display while viewing in bright sun. 
E)  Battery drains faster than normal.

Question 14

Is it true or false that most smartphone devices have radio firmware that allows listening to FM radio frequencies?

Accepted Answer

A) True 
 B)False

Question 15

The back cover of a mobile device is warmer than usual, and the battery seems to lose its charge much quicker than normal. The user has scanned for malware, closed unused apps, and decreased the brightness level of the screen, but the symptoms persist.  
Which of the following is the most likely cause for this behavior?

Accepted Answer

A)  The firmware is out of date. 
B)  The charger is defective. 
C)  The AC power outlet is faulty. 
D)  The battery is going bad.

Question 16

Jennifer has an iPod that she has not used for six months. She wants to move the music and pictures from the iPod to her new iPhone. She tries to access the iPod using her four-digit code, but the passcode does not work. She tries to use two other codes, but neither work. Obviously, Jennifer does not remember the passcode.  
What solution does Apple provide that will help Jennifer recover the passcode for her iOS device?

Accepted Answer

A)  Call Apple support to reset the password. 
B)  Go to iTunes and reset the password. 
C)  Answer the two security questions when asked by Siri. 
D)  Reset the device and restore the data from iCloud or iTunes.

Question 17

Sara wants to set up her lights to turn on when she arrives home. She has heard that she might be able to do this using IoT.  
What should Sara be concerned about when setting up her IoT lights?

Accepted Answer

A)  Short lifespan 
B)  Accessibility 
C)  Availability 
D)  Security

Question 18

Dennis is driving a car with his family onboard. His children are sitting on the backseat. They have a tablet and want to watch a video on the Internet. ​
What can Dennis do that will allow the children to watch a video on the Internet while in the car?

Accepted Answer

A)  Tether his phone to the tablet. 
B)  Enable wireless sharing. 
C)  Set the tablet to airplane mode. 
D)  Enable a hotspot on his smartphone.

Question 19

Your company wants to purchase a device that will allow it to give customers a 3D tour of its facility.  
What kind of device would you recommend for this type of 3D tour?

Accepted Answer

A)  Mobile VR headset 
B)  AR headset 
C)  Tethered VR headset 
D)  No current technology will allow a 3D tour.

Question 20

John has subscribed to a cloud-based service to synchronize data between his smartphone, tablet, and PC. Before allowing the data to be synchronized, this service uses a process in which the cloud service and the client on the smartphone will verify the security of all devices' security certificates.  
What type of security does the cloud-base service employ?

Accepted Answer

A)  Mutual authentication 
B)  VPN 
C)  IMAP 
D)  Tethering

Exam 9: Supporting Mobile Devices

A mobile device is freezing almost daily. The device remains powered on and the screen illuminated. The user restarts the device, and it operates for another day or so. This problem has been occurring for several weeks. Which of the following steps should the user take next to resolve this issue?

Which of the following symptoms is most likely related to leaked personal files/data on a mobile device?

A manager in your company wants to standardize all mobile device applications across different operating systems. Some users have Android mobile devices, some users have iOS devices, and some users have Windows Mobile devices. How can you best answer the manager in regard to his request?

Sally has just purchased a new iPad. She wants to save all the pictures and files that she creates with her new iPad on the Internet. What service should Sally use to save her pictures and files seamlessly on the Internet?

A technician is troubleshooting a mobile device that is experiencing very slow performance, and the decision has been made to perform a factory reset. Which of the following actions should the technician take before starting the reset process?

Several of the contacts in your mobile device are responding to test messages that you sent them. However, you don't remember sending any of the messages. Which of the following is the reason for this behavior?

Derek is planning a camping trip and wants to be able to listen to music at the campsite. Derek currently has a smartphone but does not like the sound coming from the speakers. What will help Derek improve the sound coming from his smartphone's speakers while he is at the campsite?

A mobile device user has tried to install a new app numerous times without success. She has closed all unused apps, disabled live wallpapers, and restarted the device in an attempt to get the app to install. Which of the following steps should the user take next?

James wants to sync his Android phone to back up his pictures. However, he does not want to sync his data files. How can James select what to synchronize from his phone to Google storage?

A user is complaining that her mobile device is too dim to read when in a dimly lit room. Which of the following actions should you take first?

Which of the following symptoms can be attributed to malware infection on a mobile device? (Select TWO.)

Is it true or false that most smartphone devices have radio firmware that allows listening to FM radio frequencies?

Sara wants to set up her lights to turn on when she arrives home. She has heard that she might be able to do this using IoT. What should Sara be concerned about when setting up her IoT lights?

Dennis is driving a car with his family onboard. His children are sitting on the backseat. They have a tablet and want to watch a video on the Internet. What can Dennis do that will allow the children to watch a video on the Internet while in the car?

Your company wants to purchase a device that will allow it to give customers a 3D tour of its facility. What kind of device would you recommend for this type of 3D tour?

Exam 9: Supporting Mobile Devices

A mobile device is freezing almost daily. The device remains powered on and the screen illuminated. The user restarts the device, and it operates for another day or so. This problem has been occurring for several weeks. Which of the following steps should the user take next to resolve this issue?

Which of the following symptoms is most likely related to leaked personal files/data on a mobile device?

A manager in your company wants to standardize all mobile device applications across different operating systems. Some users have Android mobile devices, some users have iOS devices, and some users have Windows Mobile devices. How can you best answer the manager in regard to his request?

Sally has just purchased a new iPad. She wants to save all the pictures and files that she creates with her new iPad on the Internet. What service should Sally use to save her pictures and files seamlessly on the Internet?

A technician is troubleshooting a mobile device that is experiencing very slow performance, and the decision has been made to perform a factory reset. Which of the following actions should the technician take before starting the reset process?

Several of the contacts in your mobile device are responding to test messages that you sent them. However, you don't remember sending any of the messages. Which of the following is the reason for this behavior?

Derek is planning a camping trip and wants to be able to listen to music at the campsite. Derek currently has a smartphone but does not like the sound coming from the speakers. What will help Derek improve the sound coming from his smartphone's speakers while he is at the campsite?

A mobile device user has tried to install a new app numerous times without success. She has closed all unused apps, disabled live wallpapers, and restarted the device in an attempt to get the app to install. Which of the following steps should the user take next?

James wants to sync his Android phone to back up his pictures. However, he does not want to sync his data files. How can James select what to synchronize from his phone to Google storage?

A user is complaining that her mobile device is too dim to read when in a dimly lit room. Which of the following actions should you take first?

Which of the following symptoms can be attributed to malware infection on a mobile device? (Select TWO.)

Is it true or false that most smartphone devices have radio firmware that allows listening to FM radio frequencies?

Sara wants to set up her lights to turn on when she arrives home. She has heard that she might be able to do this using IoT. What should Sara be concerned about when setting up her IoT lights?

Dennis is driving a car with his family onboard. His children are sitting on the backseat. They have a tablet and want to watch a video on the Internet. ​ What can Dennis do that will allow the children to watch a video on the Internet while in the car?

Your company wants to purchase a device that will allow it to give customers a 3D tour of its facility. What kind of device would you recommend for this type of 3D tour?

Dennis is driving a car with his family onboard. His children are sitting on the backseat. They have a tablet and want to watch a video on the Internet. What can Dennis do that will allow the children to watch a video on the Internet while in the car?