Question 1

aSam cannot figure out why he can't get sound from his tablet's internal speakers and calls you asking for advice. You ask him to check to see if anything is stuck in the aux port. Sam assures you nothing is in the aux port. He also checks to make sure the sound is not muted.  
What might prevent Sam from getting sound from his tablet?

Accepted Answer

A)  Tablet is in airplane mode. 
B)  Multiple apps are sending audio to the speakers. 
C)  The audio output is being directed to a Bluetooth speaker. 
D)  The battery needs to be charged.

Question 2

A user is experiencing problems connecting to a SOHO Wi-Fi network via her mobile device.  
Which of the following is the first step a technician should take in resolving this issue?

Accepted Answer

A)  Reset the network settings on the mobile device. 
B)  Reset the network settings on the wireless router. 
C)  Determine if any other devices are experiencing the same issue. 
D)  Back up the data on the device and perform a factory reset.

Question 3

Which of the following operating systems can be modified and the source code redistributed?

Accepted Answer

A)  Android 
B)  iOS 
C)  Windows Mobile 
D)  Chrome OS

Question 4

Bryson has contacted you because he needs to know what kind of data he can synchronize from his iPad to his PC.  
What can Bryson synchronize from his iPad to his PC? (Select all that apply.)

Accepted Answer

A)  Contacts 
B)  E-books 
C)  Photos 
D)  Music 
E)  Notes
F) Location Data
G) Calendar

Question 5

Benjamin recently issued new mobile phones to the marketing team at his company. Each phone can transmit encrypted information for payments made at a retail checkout counter. The technology also allows the marketing team to share data quickly.  
What technology is set up on the marketing team's phones?

Accepted Answer

A)  Bluetooth 
B)  Tethering 
C)  NFC 
D)  Hotspot

Question 6

Your mobile device has gone over its subscribed data limit the past two months. During this time, you have noticed that the device runs hotter than normal and data speeds seem slower than usual.  
Which of the following should you consider as a cause for these issues?

Accepted Answer

A)  The device is running low on available storage space. 
B)  The battery is failing and will need to be replaced. 
C)  The device needs an operating system update. 
D)  The device is infected with malware.

Question 7

Dillion's company has decided it wants to find a way to do a better job of tracking clothing inventories. Dillon has been asked to research ways to use the wireless network and IoT devices to help when tracking the clothing inventories.  
What should Dylan recommend to his company to help track the inventories?

Accepted Answer

A)  NFC tags 
B)  Bluetooth receivers 
C)  4G tracking receivers 
D)  RFID tags

Question 8

The touch screen on a mobile device is not responding to input.  
Which of the following is the best step to take to resolve this issue?

Accepted Answer

A)  Remove and replace the screen. 
B)  Use the Settings app to recalibrate the touch screen. 
C)  Perform a factory reset on the device. 
D)  Close all unresponsive apps.

Question 9

A user called the help desk to report that her mobile device has apps on it that she does not remember installing. Several times throughout the day, she receives alerts in the notification bar from apps she does not recognize asking for permission to download and upload data.  
Which of the following is the most likely cause for this behavior?

Accepted Answer

A)  The mobile device has malware on it. 
B)  The company has pushed these apps to the device. 
C)  The anti-malware software is detecting and deleting infected apps. 
D)  The device is performing an OS update.

Question 10

Jerry recently purchased a new iPad. He needs guidance on setting it up and wants to find documentation to help with the setup.  
Where can Jerry find detailed steps on how to connect to a network, configure email, update the OS, sync, and back up settings and data, as well as what to do when things go wrong with his iPad or an iPhone?

Accepted Answer

A)  User guide for the device 
B)  Troubleshooting FAQs 
C)  The Apple store 
D)  Settings on device

Question 11

Which of the following is best practice to minimize the chance of infecting your mobile device with malware?

Accepted Answer

A)  Install apps only from untrusted sources. 
B)  Install apps only from trusted sources. 
C)  Keep the device fully charged. 
D)  Perform regular backups.

Question 12

Jerry is in the process of setting up a Bluetooth device. He has enabled Bluetooth, paired the device, and located the correct device.  
What is the next step in the Bluetooth connection process?

Accepted Answer

A)  Enter the pin code. 
B)  Discover the device. 
C)  Sign in to Bluetooth. 
D)  Test the connection.

Question 13

Henry must choose which type of smart speaker to use in his home. He asked you to help him decide which one will best suit his needs. He wants it to be connected to his Google account.  
Which smart speaker would you recommend?

Accepted Answer

A)  Echo 
B)  Home 
C)  Cortana 
D)  HomePod

Question 14

A mobile phone user in your company is experiencing dropped phone calls. While interviewing the user, you determine the problem started after she checked her email this morning. No other mobile devices in the organization are dropping calls.  
Which of the following is the most likely reason for the dropped calls?

Accepted Answer

A)  Cellular service is weak in the office building. 
B)  Malware is interfering with the calls. 
C)  The user is connected to an unauthorized Wi-Fi network. 
D)  The user has exceeded the limit on her data plan.

Question 15

Randy is concerned about his company's data security on the Internet. Because cellular signals are not encrypted, he is concerned that the new smartphones given to the sales department will allow a breach. Randy has decided the company needs a more secure way to allow the sales department to connect to the company network over the Internet.  
What should Randy deploy to allow the sales department to connect to the company network securely over a cellular data signal?

Accepted Answer

A)  SSH 
B)  VPN 
C)  IMEI 
D)  POP3

Question 16

A user is asking her smartphone to recommend a restaurant, but the app cannot seem to find where the user is located. The device's cellular service is active and functioning.  
What is the first thing the user should check?

Accepted Answer

A)  The user should check the smartphone's battery for a low charge condition. 
B)  The user should check the smartphone for a weak or dropped Wi-Fi signal. 
C)  The user should verify location services is enabled on the smartphone. 
D)  The user should contact her cellular provider and ask for an update.

Question 17

Your company wants to use an IoT device but wants to make sure it does not interfere with other RF devices that use the 2.4 GHz RF band. The company also wants the device to be at least 50 meters away from the base station.  
What type of device should the company purchase?

Accepted Answer

A)  Z-Wave 
B)  Zigbee 
C)  Bluetooth 
D)  NFC

Question 18

A mobile device user has entered her user ID and password to access an online account. The user immediately receives a text message with a unique PIN that must be entered before she is granted access to the account.   
Which of the following describes the security method being used?

Accepted Answer

A)  Multifactor authentication 
B)  Full device encryption 
C)  Biometric authentication 
D)  Fingerprint unlock

Exam 9: Supporting Mobile Devices

A user is experiencing problems connecting to a SOHO Wi-Fi network via her mobile device. Which of the following is the first step a technician should take in resolving this issue?

Which of the following operating systems can be modified and the source code redistributed?

Bryson has contacted you because he needs to know what kind of data he can synchronize from his iPad to his PC. What can Bryson synchronize from his iPad to his PC? (Select all that apply.)

Your mobile device has gone over its subscribed data limit the past two months. During this time, you have noticed that the device runs hotter than normal and data speeds seem slower than usual. Which of the following should you consider as a cause for these issues?

The touch screen on a mobile device is not responding to input. Which of the following is the best step to take to resolve this issue?

Which of the following is best practice to minimize the chance of infecting your mobile device with malware?

Jerry is in the process of setting up a Bluetooth device. He has enabled Bluetooth, paired the device, and located the correct device. What is the next step in the Bluetooth connection process?

Henry must choose which type of smart speaker to use in his home. He asked you to help him decide which one will best suit his needs. He wants it to be connected to his Google account. Which smart speaker would you recommend?

A user is asking her smartphone to recommend a restaurant, but the app cannot seem to find where the user is located. The device's cellular service is active and functioning. What is the first thing the user should check?

Your company wants to use an IoT device but wants to make sure it does not interfere with other RF devices that use the 2.4 GHz RF band. The company also wants the device to be at least 50 meters away from the base station. What type of device should the company purchase?

A mobile device user has entered her user ID and password to access an online account. The user immediately receives a text message with a unique PIN that must be entered before she is granted access to the account. Which of the following describes the security method being used?