Question 1

Describe a vehicle recall.

Accepted Answer

The answer of Describe a vehicle recall....

Question 2

Two technicians are discussing dealership operations. Technician A says that dealerships are normally independent or corporate businesses. Technician B says that a general manager typically operates the dealership. Who is correct?

Accepted Answer

A)  A only 
B)  B only 
C)  Both A and B 
D)  Neither A nor B

Question 3

The technician performs the basic profit-making portion of the shop's operations.

Accepted Answer

A) True 
 B)False

Question 4

What should be included in a completed repair order?

Accepted Answer

The answer of What should be included in a completed...

Question 5

Two technicians are discussing shop operations. Technician A says that the accountant for the dealership may also be the cashier. Technician B says that service writers must understand enough about vehicle operations to understand the customer's concern. Who is correct?

Accepted Answer

A)  A only 
B)  B only 
C)  Both A and B 
D)  Neither A nor B

Question 6

Repair orders are generally assigned to which technician?

Accepted Answer

A)  The first available technician experienced in that repair 
B)  The highest paid technician 
C)  The lowest paid technician 
D)  The service writer

Question 7

Two technicians are discussing dealership operations. Technician A says that the automotive industry is one of the largest employers in an area. Technician B says that the automotive industry does nothing to support local economies. Who is correct?

Accepted Answer

A)  A only 
B)  B only 
C)  Both A and B 
D)  Neither A nor B

Question 8

Two technicians are discussing business ethics. Technician A says that all areas of the automotive industry are held in high esteem. Technician B says that most people trust service departments. Who is correct?

Accepted Answer

A)  A only 
B)  B only 
C)  Both A and B 
D)  Neither A nor B

Question 9

Flat rate compensation generally discourages speed and efficiency in technicians.

Accepted Answer

A) True 
 B)False

Question 10

What is true of manufacturer and vendor training?

Accepted Answer

A)  Manufacturer training is only conducted at  post-secondary schools. 
B)  Training conducted by local parts vendors is open to all technicians. 
C)  All classes are free of charge to participants. 
D)  SEMA offers financial aid to all technicians.

Question 11

A dealership is always owned by the manufacturer.

Accepted Answer

A) True 
 B)False

Question 12

Megadealerships are corporate-owned stores that have many manufacturer lines and many locations.

Accepted Answer

A) True 
 B)False

Question 13

The service writer is usually the first person to greet a customer.

Accepted Answer

A) True 
 B)False

Question 14

What group provides training for automotive engine rebuilders?

Accepted Answer

The answer of What group provides training for automotive engine...

Question 15

What does "TSB" stand for?

Accepted Answer

The answer of What does "TSB" stand for?...

Question 16

What is the VIN of a vehicle?

Accepted Answer

The answer of What is the VIN of a vehicle?...

Question 17

Two technicians are discussing legal concerns. Technician A says that most shops are dishonest in dealing with customers. Technician B says that poorly repaired vehicles can be dangerous to operate. Who is correct?

Accepted Answer

A)  A only 
B)  B only 
C)  Both A and B 
D)  Neither A nor B

Question 18

How long is an education program certified by the  ASE Automotive Foundation ?

Accepted Answer

The answer of How long is an education program certified...

Question 19

What is true concerning environmental protection?

Accepted Answer

A)  Only local statutes apply to environmental law. 
B)  Vehicle computers can be considered hazardous waste. 
C)  Hazardous waste is controlled by state-level laws only. 
D)  Vehicle computers can be disposed of in a trash can.

Question 20

Some mistakes that are made by technicians can be life-threatening.

Accepted Answer

A) True 
 B)False

Exam 1: Introduction to the Automotive Industry

Describe a vehicle recall.

Two technicians are discussing dealership operations. Technician A says that dealerships are normally independent or corporate businesses. Technician B says that a general manager typically operates the dealership. Who is correct?

The technician performs the basic profit-making portion of the shop's operations.

What should be included in a completed repair order?

Two technicians are discussing shop operations. Technician A says that the accountant for the dealership may also be the cashier. Technician B says that service writers must understand enough about vehicle operations to understand the customer's concern. Who is correct?

Repair orders are generally assigned to which technician?

Two technicians are discussing dealership operations. Technician A says that the automotive industry is one of the largest employers in an area. Technician B says that the automotive industry does nothing to support local economies. Who is correct?

Two technicians are discussing business ethics. Technician A says that all areas of the automotive industry are held in high esteem. Technician B says that most people trust service departments. Who is correct?

Flat rate compensation generally discourages speed and efficiency in technicians.

What is true of manufacturer and vendor training?

A dealership is always owned by the manufacturer.

Megadealerships are corporate-owned stores that have many manufacturer lines and many locations.

The service writer is usually the first person to greet a customer.

What group provides training for automotive engine rebuilders?

What does "TSB" stand for?

What is the VIN of a vehicle?

Two technicians are discussing legal concerns. Technician A says that most shops are dishonest in dealing with customers. Technician B says that poorly repaired vehicles can be dangerous to operate. Who is correct?

How long is an education program certified by the ASE Automotive Foundation ?

What is true concerning environmental protection?

Some mistakes that are made by technicians can be life-threatening.