Question 1

During an episode of Mad Men , the ad firm was bought by a British agency. Then a Brit was brought in to oversee operations. This is an example of

Accepted Answer

A)  expanding the resource base. 
B)  enhancing coordination of interdependence. 
C)  setting superordinate goals. 
D)  matching personalities and work habits of employees. 
E)  hiring outsiders to shape up things.

Question 2

Define the following terms: (a) norm , (b) norm variation , (c) norm conformity , (d) norm generalization , and (e) socialization . What factors influence the degree of norm conformity?

Accepted Answer

The answer of Define the following terms: (a) norm ,...

Question 3

A useful method for stimulating conflict is to bring in one or more outsiders who will shake things up.

Accepted Answer

A) True 
 B)False

Question 4

Oschur is volunteering at a food bank. He feels better about himself when he spends some time helping others. Which of the following explains his primary reason for joining the group?

Accepted Answer

A)  Instrumental benefits 
B)  Need satisfaction 
C)  Group goals 
D)  Group activities 
E)  Interpersonal attraction

Question 5

In your role as a student, your professors expect you to spend two hours studying outside class for every hour spent in class. On the other hand, your boss expects you to work at least 10 hours overtime weekly. This problem could lead to interrole conflict.

Accepted Answer

A) True 
 B)False

Question 6

Joe has been put in charge of the advertising campaign for a high-sugar, ready-to-eat cereal. He knows that one of the most effective ways to market such a product is to advertise on Saturday morning cartoon shows, but he feels that it is wrong to push high-sugar foods to young children. Joe is suffering intrasender conflict.

Accepted Answer

A) True 
 B)False

Question 7

A receptionist at Lawrence Orthopedics is a member of a(n)

Accepted Answer

A)  functional group. 
B)  informal group. 
C)  work team. 
D)  task group. 
E)  quality circle.

Question 8

How do interpersonal and intergroup conflicts affect each other?

Accepted Answer

The answer of How do interpersonal and intergroup conflicts affect...

Question 9

A group created by the organization to accomplish a number of purposes during an indefinite time period is a(n)

Accepted Answer

A)  functional group. 
B)  informal group. 
C)  task force. 
D)  project group. 
E)  interest group.

Question 10

In a highly socialized team, the members work well together, support and trust one another, and are generally effective at achieving their chosen goals.

Accepted Answer

A) True 
 B)False

Question 11

Special Exercises 
An Executive Masters in Business Administration class has the responsibility to design, produce, and evaluate marketing campaigns. There are six groups, each with five students. Group A has an IT manager who grew up in India and now works for Gartner, a PR president from Siemens who served in the German Army, a logistics director from Iron Mountain who retired from the U.S. Navy, an operations director for Cintas, and a management consultant from Right Management Consultants. 
Use this information and what you have learned in the chapter on managing work groups and teams to mark whether the following statements are True or False. 
Since this is a group full of executive professionals, their egos will get in the way and it will never reach the performing stage.

Accepted Answer

A) True 
 B)False

Question 12

A(n) ____________________ consists of two or more people who interact regularly to accomplish a purpose.

Accepted Answer

The answer of A(n) ____________________ consists of two or more...

Question 13

Burger King settled a lawsuit with Coca-Cola that claimed data Coca-Cola provided about a frozen Coke taste test were fixed and misled Burger King executives. This is an example of

Accepted Answer

A)  intragroup conflict. 
B)  internal environmental conflict. 
C)  role ambiguity. 
D)  intergroup conflict. 
E)  interorganizational conflict.

Question 14

Which of the following is a conflict resolution technique that requires a reasonable degree of maturity and uses a direct approach of addressing the conflict and working together to resolve it?

Accepted Answer

A)  Smoothing 
B)  Cooperation 
C)  Compromise 
D)  Interpersonal problem solving 
E)  Diplomacy

Question 15

Ashish joined a country club to play golf, not because he the game, but because it's a skill he sees as essential to moving up the corporate ladder. Which of the following is the BEST explanation for Ashish's action?

Accepted Answer

A)  Interpersonal attraction 
B)  Group activities 
C)  Need satisfaction 
D)  Group goals 
E)  Instrumental benefits

Question 16

Kraft brought together representatives from operations, marketing, and finance to assess the likely success of a new product. Kraft has created a(n) ____ group.

Accepted Answer

A)  functional 
B)  interest 
C)  task 
D)  informal 
E)  change

Question 17

When a class is divided into small groups, each group will have the same norms.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following statements accurately describes a task group?

Accepted Answer

A)  Task groups are created to accomplish a wide range of purposes. 
B)  Task groups are formed by the members. 
C)  Task groups have a stated or implied time horizon. 
D)  Task groups can be an autonomous work group or a functional group. 
E)  The purposes for the task group's existence may not be consistent with those of the organization.

Question 19

There is a cohesive group at work that functions with norms that do not support the organization's best interest. You decide to reduce their cohesiveness. You should

Accepted Answer

A)  isolate the group in a building by itself. 
B)  give the group a project to complete at which it is sure to fail. 
C)  arrange a contest between the group and another group. 
D)  try to find a common goal on which all can agree. 
E)  provide some sort of outside threat to the group.

Question 20

The VP of operations does not get along with the director of government relations. Their conflict has spilled over onto their teams. Describe the effects you would expect on each group.

Accepted Answer

The answer of The VP of operations does not get...

Exam 18: Managing Work Groups and Teams

During an episode of Mad Men , the ad firm was bought by a British agency. Then a Brit was brought in to oversee operations. This is an example of

Define the following terms: (a) norm , (b) norm variation , (c) norm conformity , (d) norm generalization , and (e) socialization . What factors influence the degree of norm conformity?

A useful method for stimulating conflict is to bring in one or more outsiders who will shake things up.

Oschur is volunteering at a food bank. He feels better about himself when he spends some time helping others. Which of the following explains his primary reason for joining the group?

In your role as a student, your professors expect you to spend two hours studying outside class for every hour spent in class. On the other hand, your boss expects you to work at least 10 hours overtime weekly. This problem could lead to interrole conflict.

A receptionist at Lawrence Orthopedics is a member of a(n)

How do interpersonal and intergroup conflicts affect each other?

A group created by the organization to accomplish a number of purposes during an indefinite time period is a(n)

In a highly socialized team, the members work well together, support and trust one another, and are generally effective at achieving their chosen goals.

A(n) ____________________ consists of two or more people who interact regularly to accomplish a purpose.

Burger King settled a lawsuit with Coca-Cola that claimed data Coca-Cola provided about a frozen Coke taste test were fixed and misled Burger King executives. This is an example of

Which of the following is a conflict resolution technique that requires a reasonable degree of maturity and uses a direct approach of addressing the conflict and working together to resolve it?

Ashish joined a country club to play golf, not because he the game, but because it's a skill he sees as essential to moving up the corporate ladder. Which of the following is the BEST explanation for Ashish's action?

Kraft brought together representatives from operations, marketing, and finance to assess the likely success of a new product. Kraft has created a(n) ____ group.

When a class is divided into small groups, each group will have the same norms.

Which of the following statements accurately describes a task group?

There is a cohesive group at work that functions with norms that do not support the organization's best interest. You decide to reduce their cohesiveness. You should

The VP of operations does not get along with the director of government relations. Their conflict has spilled over onto their teams. Describe the effects you would expect on each group.