Multiple Choice
A business strategy that integrates the functions of sales, marketing, and customer service, using technology and massive databases of information is called
A) customer relationship management (CRM) .
B) vision and goals.
C) performance indicators.
D) strategic planning.
Correct Answer:
Verified
Correct Answer:
Verified
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Q2: Customer Service Life Cycle (CSLC) is a
Q4: The SWOT analysis begins with specifying the
Q5: A formal review of a business organization's
Q6: Hiring the best people, providing a quality
Q7: Statements of how the service objectives will
Q8: At the heart of CRM implementation is
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Q10: It is an unprofessional customer service strategy
Q11: Most employers realize that essential service skills