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    The World of Customer Service
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    Exam 10: Customer-Focused Listening
  5. Question
    Listening Is Hard Work Because as You Listen, You Should
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Listening Is Hard Work Because as You Listen, You Should

Question 18

Question 18

True/False

Listening is hard work because as you listen, you should be doing other things, such as answering the phone, completing paperwork, or checking your e-mail.

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