True/False
Empathetic listeners observe the emotions behind the words and then respond to the emotion as well as the words.
Correct Answer:

Verified
Correct Answer:
Verified
Related Questions
Q12: Through selective listening, a CSR discovers important
Q13: When non-native customers struggle with pronunciation, you
Q14: When people filter the information they hear,
Q15: Receiving customer feedback is advantageous because it
Q16: Empathetic listening encourages skepticism and a feeling
Q18: Listening is hard work because as you
Q19: A few strategies to use when practicing
Q20: CSRs must have strong listening skills regardless
Q21: When you use phrases such as, "You're
Q22: Seeking to understand the other person's position