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    Business
  3. Study Set
    The World of Customer Service
  4. Exam
    Exam 10: Customer-Focused Listening
  5. Question
    Seeking to Understand the Other Person's Position Without Personally Getting
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Seeking to Understand the Other Person's Position Without Personally Getting

Question 22

Question 22

Multiple Choice

Seeking to understand the other person's position without personally getting emotionally involved means to practice


A) active listening.
B) selective listening.
C) empathy.
D) none of the above.

Correct Answer:

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