Multiple Choice
Case 5-1 Valessa is having difficulty sending e-mail. A co-worker suggests that she use the problem-solving process to troubleshoot the issue. What is the first thing Valessa should do?
A) Try sending another email
B) Call technical support
C) Make sure the computer is turned on and connected to the Internet
D) Write down the symptoms and any possible solutions
Correct Answer:

Verified
Correct Answer:
Verified
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