Question 1

What is the best way to become effective at resolving conflict?

Accepted Answer

A)  practicing conflict resolution skills at every opportunity 
B)  avoiding arguments 
C)  trying to use win-lose during every conflict 
D)  using the same conflict resolution technique for every situation, even if it doesn't always work

Question 2

Actively starting to work on resolving the conflict, where you begin to think "outside the box" and brainstorm possible solutions, refers to which stage in conflict resolution?

Accepted Answer

A)  resolving personal conflict 
B)  identifying interests, needs, wants, and desires 
C)  shaking hands 
D)  generating creative options

Question 3

You have a conflict with your roommate about who should take out the trash. You insist that your roommate take out the trash regardless of who took it out last time. This is an example of what type of conflict-resolution approach?

Accepted Answer

A)  win-win 
B)  win-lose 
C)  lose-win 
D)  lose-lose

Question 4

Why are more young women choosing to join gangs?

Accepted Answer

A)  to make money 
B)  to meet boys 
C)  to experience friendship and loyalty 
D)  to separate themselves from their family

Question 5

Groups who are discriminated against in a particular neighborhood are experiencing which of the following?

Accepted Answer

A)  international conflict 
B)  rivalry 
C)  gang violence 
D)  community conflict

Question 6

Match between columns
                        Premises: Promoting respect for differences and appreciating diversity

Accepted Answer

The Answer of coercion and social justice and tolerance and is...

Question 7

You are arguing with a sales clerk over the price of an item. This is an example of which of the following?

Accepted Answer

A)  interpersonal conflict 
B)  intrapersonal conflict 
C)  group conflict 
D)  social conflict

Question 8

In terms of approaching conflict, presenting a request in a positive way and creating a situation in which both people will gain from the outcome is an example of which of the following?

Accepted Answer

A)  win-win 
B)  win-lose 
C)  lose-win 
D)  lose-lose

Question 9

People who have different life views/ideologies that lead to a disagreement are said to have which of the following?

Accepted Answer

A)  conflicting values 
B)  relationship issues 
C)  tolerance 
D)  poor social skills

Question 10

Which of the following characteristics can lead to the creation of conflict?

Accepted Answer

A)  eating healthy 
B)  having similar values to someone else 
C)  engaging in productive conversation 
D)  competition for resources

Question 11

You are having a disagreement with a co-worker about who should take care of a certain task. What type of conflict would this be?

Accepted Answer

A)  intrapersonal conflict 
B)  job conflict 
C)  community conflict 
D)  attitude conflict

Question 12

Which of the following is true about bullying?

Accepted Answer

A)  Bullying is just a phase and a normal part of life. 
B)  Research shows that bullying will stop when adults or peers get involved. 
C)  People are born bullies. 
D)  Bullying happens only at schools.

Question 13

What is the first step to resolving conflict?

Accepted Answer

A)  evaluating your options 
B)  establishing ground rules 
C)  mediation 
D)  creating a formal agreement

Question 14

Which of the following is a barrier to negotiation?

Accepted Answer

A)  focusing only on the issue at hand 
B)  listening to what your adversary has to say 
C)  asking someone else to step in and help with the conflict 
D)  refusing to bring your emotions to the table

Question 15

A gang is an example of what type of conflict?

Accepted Answer

A)  cultural conflict 
B)  community conflict 
C)  work group conflict 
D)  personal conflict

Question 16

Match between columns
                        Premises: Withholding affection or threatening someone in order to get what you want

Accepted Answer

The Answer of cyberbullying and coercion and poor communication and is...

Question 17

Match between columns
                        Premises: The use of threats by one party to intimidate another party from exercising a particular behavior

Accepted Answer

The Answer of poor communication and tolerance and social justice is...

Question 18

The stage of creating a formal agreement during conflict resolution involves which of the following?

Accepted Answer

A)  formalizing the agreement with an action like shaking hands 
B)  brainstorming as many options as possible 
C)  thinking of the conflict like a jigsaw puzzle 
D)  gathering perspectives of all the parties involved

Question 19

What is one common source of conflict in work groups?

Accepted Answer

A)  psychological differences 
B)  friendships among co-workers 
C)  negotiations with other businesses 
D)  work meetings

Question 20

What does H.A.L.T. stand for, and how can it be used to prevent conflict?

Accepted Answer

The answer of What does H.A.L.T. stand for, and how...

Exam 5: Resolving Conflict

What is the best way to become effective at resolving conflict?

Actively starting to work on resolving the conflict, where you begin to think "outside the box" and brainstorm possible solutions, refers to which stage in conflict resolution?

You have a conflict with your roommate about who should take out the trash. You insist that your roommate take out the trash regardless of who took it out last time. This is an example of what type of conflict-resolution approach?

Why are more young women choosing to join gangs?

Groups who are discriminated against in a particular neighborhood are experiencing which of the following?

Match the term with the description.

You are arguing with a sales clerk over the price of an item. This is an example of which of the following?

In terms of approaching conflict, presenting a request in a positive way and creating a situation in which both people will gain from the outcome is an example of which of the following?

People who have different life views/ideologies that lead to a disagreement are said to have which of the following?

Which of the following characteristics can lead to the creation of conflict?

You are having a disagreement with a co-worker about who should take care of a certain task. What type of conflict would this be?

Which of the following is true about bullying?

What is the first step to resolving conflict?

Which of the following is a barrier to negotiation?

A gang is an example of what type of conflict?

Match the term with the description.

Match the term with the description.

The stage of creating a formal agreement during conflict resolution involves which of the following?

What is one common source of conflict in work groups?

What does H.A.L.T. stand for, and how can it be used to prevent conflict?