The Balanced Scorecard Approach Developed by Kaplan and Norton (1996)

Multiple Choice

The balanced scorecard approach developed by Kaplan and Norton (1996) :

A) takes into account tangible and intangible assets to assess organisational performance
B)  examines the organisation's financial statements to assess past, present and future performance
C)  uses the expectations and perspectives of all stakeholders to make financial decisions
D)  translates the organisation's vision, mission, value and strategy into a set of performance measures