Question 1

Which would be suitable training methods to use with the active learner?

Accepted Answer

A)   case studies and 'in-basket' discussions
B)   critical incidents and buzz groups
C)   'in-basket' activities and critical incidents
D)   'buzz groups' and case studies B

Question 2

Training method or approaches can vary across a spectrum from:

Accepted Answer

A)   Employer-led to instructor-led
B)   instructor-/trainer-led to learner-led
C)   Learner-led to instructor-/trainer-led
D)   Employer-led to industry-led B

Question 3

Experiential learning can generally be represented as a cycle of four processes.These processes are:

Accepted Answer

A)   experiencing, inventing, concluding and deciding
B)   training, reviewing, concluding and planning
C)   experiencing, reviewing, concluding and planning
D)   experiencing, reviewing, summarising and planning C

Question 4

When Bernie joined his new organisation, he was assigned a mentor who showed him appropriate ways to perform his job, identified the people he is responsible to and how to communicate with superiors in the organisation.This is most consistent with the cognitive orientation to learning developed through whose research?

Accepted Answer

A)   Bandura (1989) 
B)   Bruner (1961) 
C)   Ausubel (1963)  and Gagne (1985) 
D)   Hartley (1998)

Question 5

Recent research has revealed that only those employees who access their own mentors will reach their full potential.

Accepted Answer

A) True 
 B)False

Question 6

Bloom's taxonomy identifies three domains of employee learning which inform the training and development process.These are the:

Accepted Answer

A)   cognitive, affective and motor skill domains
B)   cognitive, affective and manual domains
C)   thinking, affective and motor skill domains
D)   cognitive, feeling and motor skill domains

Question 7

George gave trainees information about negotiation skills and then asked them to role-play how they would respond to different situations in the workplace.At the end of the training the participants learnt new ways to behave in negotiations.George used the principles of the cognitive orientation to learning.

Accepted Answer

A) True 
 B)False

Question 8

A complete learning objective should have three parts.Before commencing training to improve the packing skills of factory workers Barry wrote the following objective: 'At the end of the training each worker should be able to pack shirts in a busy working environment.' Which part of the learning objective has he failed to address?

Accepted Answer

A)   the standard
B)   the performance
C)   the condition
D)   he hasn't failed to address any part

Question 9

Career management refers to an organisation's management activities aimed at helping employees with preparing, implementing and monitoring their career planning process.

Accepted Answer

A) True 
 B)False

Question 10

The evaluation of training is only used to determine the success of the trainees, whereas training assessment is used to determine the success of the training program itself.

Accepted Answer

A) True 
 B)False

Question 11

Name and describe the key concepts of classical conditioning, and give an example of each in an organisational setting.

Accepted Answer

The answer of Name and describe the key concepts of...

Question 12

The organisation wants to introduce new occupational health and safety procedures that are to be used when evacuating a building in case of fire.It is important that all employees participate in the training as this is a criterion on their performance appraisal.Which type of training would be best?

Accepted Answer

A)   formal training
B)   informal training
C)   on-the-job training
D)   off-the-job training

Question 13

The individual's past experiences, cultural influences, level of resilience, perceptions and preferred approaches to learning will not impact on the way he or she learns.Therefore the same training methods are appropriate for all employees.

Accepted Answer

A) True 
 B)False

Question 14

Caroline examined her strengths and weaknesses, her values and careers goals, and the opportunities available to her inside and outside of the organisation when she engaged in the career development process.Caroline has therefore considered her own initiatives or engaged in:

Accepted Answer

A)   career development
B)   career planning
C)   career management
D)   career plateau

Question 15

Thomas was in charge of conducting a training needs analysis (TNA) in his organisation.As part of this process he gathered information from customers, supervisors, colleagues and suppliers about the performance of a group of salespeople in the organisation.Which level of analysis did Thomas conduct?

Accepted Answer

A)   organisational
B)   operational
C)   individual
D)   environmental

Question 16

Experiential learning cycles are where individuals experience the cycle of learning as a four-stage process including experiencing, reviewing, concluding and planning.Including Honey and Munford learning cycles, explore this and other contemporary approaches to learning.

Accepted Answer

The answer of Experiential learning cycles are where individuals experience...

Question 17

Trainers who understand how people learn and use this to develop a training approach usually result in successful training and greater return on investment.This is an example of:

Accepted Answer

A)   return on investment approach
B)   a learner-centred training approach
C)   behavioural training approach
D)   none of the above

Question 18

During the encounter phase of the orientation process, it is important the employees receive a realistic job preview.

Accepted Answer

A) True 
 B)False

Question 19

Mentoring provides employees with:

Accepted Answer

A)   important information on the qualities they need to develop
B)   help in building networks
C)   insight on both the formal and informal aspects of an organisation
D)   all of the above

Question 20

Describe the formula:
Career development = Career planning + Career management.

Accepted Answer

The answer of Describe the formula:
Career development = Career planning...

Exam 9: Employee Learning, Training and Development

Which would be suitable training methods to use with the active learner?

Training method or approaches can vary across a spectrum from:

Experiential learning can generally be represented as a cycle of four processes.These processes are:

Recent research has revealed that only those employees who access their own mentors will reach their full potential.

Bloom's taxonomy identifies three domains of employee learning which inform the training and development process.These are the:

Career management refers to an organisation's management activities aimed at helping employees with preparing, implementing and monitoring their career planning process.

The evaluation of training is only used to determine the success of the trainees, whereas training assessment is used to determine the success of the training program itself.

Name and describe the key concepts of classical conditioning, and give an example of each in an organisational setting.

The organisation wants to introduce new occupational health and safety procedures that are to be used when evacuating a building in case of fire.It is important that all employees participate in the training as this is a criterion on their performance appraisal.Which type of training would be best?

The individual's past experiences, cultural influences, level of resilience, perceptions and preferred approaches to learning will not impact on the way he or she learns.Therefore the same training methods are appropriate for all employees.

Caroline examined her strengths and weaknesses, her values and careers goals, and the opportunities available to her inside and outside of the organisation when she engaged in the career development process.Caroline has therefore considered her own initiatives or engaged in:

Experiential learning cycles are where individuals experience the cycle of learning as a four-stage process including experiencing, reviewing, concluding and planning.Including Honey and Munford learning cycles, explore this and other contemporary approaches to learning.

Trainers who understand how people learn and use this to develop a training approach usually result in successful training and greater return on investment.This is an example of:

During the encounter phase of the orientation process, it is important the employees receive a realistic job preview.

Mentoring provides employees with:

Describe the formula: Career development = Career planning + Career management.