Question 1

When running workshops it is useful to have someone with a role that includes specific responsibility for keeping attendees focused on achieving the objective of the workshop. Which of the following terms describes this role?

Accepted Answer

A)   The arbitrator.
B)   The scribe.
C)   The stakeholder.
D)   The facilitator. D

Question 2

In which of the following categories would return on investment be considered when assessing the feasibility of a project?

Accepted Answer

A)   Financial feasibility.
B)   Business feasibility.
C)   Technical feasibility.
D)   Operational feasibility. A

Question 3

Which of the following investigation techniques involves following a user for one or two days in order to find out what a particular job entails?

Accepted Answer

A)   Scenario analysis.
B)   Protocol analysis.
C)   Shadowing.
D)   Activity sampling. C

Question 4

Which stage in the waterfall model is considered as several separate stages in the V model?

Accepted Answer

A)   Development.
B)   Analysis.
C)   Testing.
D)   Design.

Question 5

What is the final stage of the waterfall systems devebpment lifecycle?

Accepted Answer

A)   User acceptance testing.
B)   Post-implementation review.
C)   Benefits realisation.
D)   Implementation.

Question 6

Which of the following is a primary activity in the value chain?

Accepted Answer

A)   Procurement.
B)   Firm infrastructure.
C)   Service.
D)   Technology development.

Question 7

Which of the following types of activity help identify the KPI's of an organisation?

Accepted Answer

A)   The doing activities.
B)   The monitoring activities.
C)   The control activities.
D)   The planning activities.

Question 8

A software house is developing a software package specifically for hotel management. A business analyst has been employed because of her familiarity with the hotel industry. Which of the following competencies has she been employed to bring to the project?

Accepted Answer

A)   Domain knowledge.
B)   Problem solving.
C)   Team leadership.
D)   Project management.

Question 9

Which of the following may be used as a basis for scripting acceptance tests?

Accepted Answer

A)   Stepwise refinement.
B)   Context diagrams.
C)   Mind maps,
D)   Scenario analysis.

Question 10

The table below shows the costs and savings associated with a project. In which of the following years does the project break even?

Accepted Answer

A)   Year 4.
B)   Year 5.
C)   Year 3.
D)   The project does not break even.

Question 11

What is stage 0 (zero) of the concerns-based adoption model?

Accepted Answer

A)   Shock.
B)   Defininition.
C)   Initial change.
D)   Awareness.

Question 12

Which of the following are steps in the Isaksen and Treffinger's creative problem solving model? a. Mess Finding. b. Data Modelling. c. Process Finding. d. Problem Finding. e. Solution Finding.

Accepted Answer

A)   a, b, c and d.
B)   b, c and e.
C)   a, d and e.
D)   a, c, d and e.

Question 13

Which of the following lists includes only activities that are defined as support activities in the value chain?

Accepted Answer

A)   Firm infrastructure, service, marketing and sales.
B)   Inbound logistics, outbound logistics, operations.
C)   Procurement, technology development, human resource management.
D)   Service, procurement, firm infrastructure.

Question 14

Which of the following investigation techniques is the MOST time consuming?

Accepted Answer

A)   Questionnaires.
B)   Ethnographic study.
C)   Shadowing.
D)   Activity sampling.

Question 15

An IT department needs to upgrade its hardware to run the new version of an established operating system. The cost of this required upgrade is $2 million. As an alternative, the IT director has suggested that the company should change to a completely different operating system. Although this will cost $6 million, the change will bring many other benefits, including cheaper maintenance costs and increased security. What is the avoided cost in his proposal?

Accepted Answer

A)   $2 million.
B)   $4 million.
C)   $6 million.
D)   $8 million.

Question 16

An organisation called Quality Signs' makes display signs for commercial customers. Which of the following are MOST likely to be the Actors in a CATWOE analysis?

Accepted Answer

A)   The Managing Director of Quality Signs.
B)   The sign makers of Quality Signs.
C)   The competitors of Quality Signs.
D)   The customers of Quality Signs.

Question 17

Which of the following statement is TRUE about the process view of an organisation?

Accepted Answer

A)   It focuses on the customer of the organisation.
B)   It focuses solely on the internal view of the organisation.
C)   It focuses on the functions of an organisation.
D)   It focuses on the organisational structure.

Question 18

When undertaking a CATWOE' analysis, which sequence should the first four letters be considered in?

Accepted Answer

A)   W, T, C, A
B)   T, W, C, A
C)   W, C, T, A
D)   T, A, W, C

Question 19

"The system should allow a user to enter customer details and select appropriate customers for a mailshot". What is wrong with this requirement?

Accepted Answer

A)   It consists of two requirements which should be separately defined.
B)   It contains the word "should" which must not be used in a requirement.
C)   It should be specific about the user it refers to.
D)   It should not contain the word "system" in the requirement.

Question 20

Which of the following diagrams helps the business analyst to document a range of issues that have been uncovered about a business situation?

Accepted Answer

A)   The rich picture.
B)   The 'to be' process model.
C)   The business activity model.
D)   The use case diagram.

Exam 2: BCS Foundation Certificate in Business Analysis (BH0-013)