Question 1

In a business activity model, which of the following type of activities respond to deviations between actual and planned performance?

Accepted Answer

A)  Monitoring activities. 
B)  Doing activities. 
C)  Controlling activities. 
D)  Planning activities.

Question 2

How would usability and performance requirements be classified?

Accepted Answer

A)  As general requirements. 
B)  As technical requirements. 
C)  As functional requirements. 
D)  As non-functional requirements.

Question 3

Which of the following models might include the documentation of scenarios?

Accepted Answer

A)  A class model. 
B)  A business activity model. 
C)  A use case model. 
D)  A corporate data model.

Question 4

Which investigation technique is supported by use case' descriptions?

Accepted Answer

A)  Scenario Analysis. 
B)  Questionaires. 
C)  Document Analysis. 
D)  Interviewing.

Question 5

Given the cashflows below, which of the following is correct?

Accepted Answer

A)  The project pays back in year 4 of the project. 
B)  The project does not pay back within the four year period. 
C)  The project pays back in year 2 of the project. 
D)  The project pays back in year 3 of the project.

Question 6

Which of the following models shows the driving and resisting forces of change?

Accepted Answer

A)  Force field analysis. 
B)  Five forces model. 
C)  Power/impact grid. 
D)  Learning cycle.

Question 7

The change curve shows the range of emotions experienced by people when facing change. One of the axes on the graph is Time; what is the other axis?

Accepted Answer

A)  Fear. 
B)  Self-esteem. 
C)  Anger. 
D)  Shock.

Question 8

The term 'happy day' is often used in the context of which of the following investigation techniques?

Accepted Answer

A)  Protocol analysis. 
B)  Scenarios. 
C)  Activity Sampling. 
D)  Document analysis.

Question 9

Different reactions may be observed when a change to working methods is proposed. These reactions include: a. Enthusiasm for the change. b. Fear of the change. c. Reduced performance on the job. d. Reluctant acceptance of the change. Which of the following represents the typical sequence of these four reactions?

Accepted Answer

A)  b, d, c and a. 
B)  a, b, c and d. 
C)  b, c, d and a. 
D)  a, b, d and c.

Question 10

In which stage of the business analysis process model would the business analyst produce a business case?

Accepted Answer

A)  Evaluating the options. 
B)  Analysing the needs. 
C)  Defining the requirements. 
D)  Considering perspectives.

Question 11

When are workshops especially valuable?

Accepted Answer

A)  When suitably sized rooms are available. 
B)  When all stakeholders are agreed on the way forward. 
C)  When a geographically dispersed set of users needs to be consulted. 
D)  When time and budget are constrained.

Question 12

Which of the following is explicitly considered as a force in Porter's five forces model?

Accepted Answer

A)  Rivalry between suppliers. 
B)  Government legislation. 
C)  Internal business processes. 
D)  Bargaining power of buyers.

Question 13

When undertaking business system modelling how many Business Activity Models' (BAM's) are initially produced?

Accepted Answer

A)  One for each system under consideration. 
B)  One for each CATWOE. 
C)  One for each Actor. 
D)  One to reflect the perspective of the Owner.

Question 14

A convenience food manufacturer has undertaken a strategic analysis study and has identified a threat from groups lobbying against the use of packaging for food products. Which of the PESTLE categories would have helped highlight this threat?

Accepted Answer

A)  Legal. 
B)  Environmental. 
C)  Technological. 
D)  Economic.

Question 15

It has been suggested that five clerical posts can be abolished when a new computer system is implemented. Under which category of costs or benefits will this be recorded?

Accepted Answer

A)  Tangible costs. 
B)  Tangible benefits. 
C)  Intangible costs. 
D)  Intangible benefits.

Question 16

An analyst investigating a finance system wishes to build rapport with individual stakeholders and investigate in detail each stakeholder's views. Which of the following techniques should the analyst use?

Accepted Answer

A)  Questionnaires. 
B)  Interviewing. 
C)  Special purpose records. 
D)  Document analysis.

Question 17

A company provides a help desk facility to support users of their computer software. How would the provision of this facility be classified on their value chain?

Accepted Answer

A)  As an Inbound Logistics activity, 
B)  As a Sales and Marketing activity. 
C)  As a Technology Development activity. 
D)  As a Service activity.

Question 18

Every night, at midnight, a system automatically raises invoices for customers that have placed orders that day. The invoice is sent electronically by email to customers. What is the event that triggers the production of invoices?

Accepted Answer

A)  Midnight on the system clock. 
B)  The receipt of an order from a customer. 
C)  The email system. 
D)  The batch invoice production job.

Question 19

Which of the following is a perceived advantage of using workshops to investigate requirements?

Accepted Answer

A)  It reduces speed and productivity of the project. 
B)  It is time-consuming to arrange and organise. 
C)  It focuses on a narrow view of the area under investigation. 
D)  It obtains buy-in and acceptance for the project,

Question 20

What stage of the V model provides the test criteria for user acceptance testing?

Accepted Answer

A)  The business needs. 
B)  The requirements. 
C)  The designed solution. 
D)  The developed solution.

Exam 2: BCS Foundation Certificate in Business Analysis (BH0-013)