A Call Center Where Agents Handle Customers with Account Numbers

Multiple Choice

A call center where agents handle customers with account numbers is using Call Center Elite. The call center wants to offer a survey to customers who complete their tasks to determine the level of service they have received. Which feature would you suggest when the call center offers a survey to the people who have called?

A) VDN Return Destination
B) VDN Interflow
C) VDN Vectors
D) VDN Override