Which Two Benefits to a Call Center Does the Call

Multiple Choice

Which two benefits to a Call Center does the Call Vectoring feature provide? (Choose two.)

A) the customized handling of incoming calls via programmed commands
B) the ability for supervisors to monitor an agent's Automatic Call Distribution (ACD) calls
C) the ability for an agent to answer multiple Automatic Call Distribution (ACD) calls
D) the conditional call treatment or routing based on parameters such as time of day, day of week, holidays, etc.
E) the ability to change the skills assigned to an agent