Given the Following Conditions: in the Business Advocate Configuration During

Multiple Choice

Given the following conditions: In the Business Advocate configuration During agent surplus conditions WHEN agents are available The agent selection method is PAD When a call arrives, how will the Communication Manager interpret the highest priority calls?

A) As the highest skill agent with the lowest occupancy
B) As the agent with the lowest ratio of adjusted work time and target allocation for the skill
C) As the highest skill level, most idle agent
D) As the most idle agent, without regard to skill level