A Customer Has Calls Coming into Their Contact Center Constantly

Multiple Choice

A customer has calls coming into their contact center constantly. They do not want their customers to be waiting long before their call is answered, even if it is answered at a different site. Which two features should be used in the vectors to ensure that all calls are answered in a timely fashion? (Choose two.)

A) Network Call Redirection
B) Look-ahead Interflow
C) Virtual Outflow
D) Enhanced Look-ahead Interflow