Multiple Choice
A customer has provided one specific customer toll free number. The customer should have some (but not total) advantage over the typical call to the same skill as other callers. Which Business Advocate (BA) feature is used to adjust the service level for the customer to this particular skill?
A) Greatest Need
B) Service Level Maximiser (SLM)
C) Weighted Advance Time
D) Reserve Agents
Correct Answer:
Verified
Correct Answer:
Verified
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