To Enable a Best Services Routing (BSR) Tie Strategy, When

Multiple Choice

To enable a Best Services Routing (BSR) Tie strategy, when the Alternate Selection on BSR Ties determines how BSR chooses which agent, skill, or location to select, which two administration forms need to be administered? (Choose two.)

A) On the Feature Related System Parameters screen verify the BSR Tie Strategy field.
B) On the VDN form, verify BSR Tie Strategy field.
C) On the Hunt Group form verify BSR settings.
D) Verify Suppression Timer is set correctly in the BSR application plan.