Before Embarking on the 7-Step Continual Service Improvement (CSI) Process

Multiple Choice

Before embarking on the 7-step Continual Service Improvement (CSI) process, which of the following items need to be identified?

A) Business Objectives, IT Objectives, Process Metrics
B) Process Models, Goals and Objectives
C) Vision and Strategy, Tactical Goals and Operational Goals
D) Business and IT Strategy and Process Definitions