Multiple Choice
What is the definition of a service improvement plan (SIP) ?
A) A formal plan to implement improvements to a customer's business processes
B) An input from availability management to service level management, detailing the service design plan
C) A formal plan to implement improvements to a service or process
D) An input from financial management for IT services to service level management, detailing the budget plan
Correct Answer:
Verified
Correct Answer:
Verified
Q355: What is the objective of Access Management?<br>A)
Q356: Event management, problem management, access management and
Q357: Which one of the following statements BEST
Q358: At which stage of the service lifecycle
Q359: Which of the following describes risk proximity?<br>A)
Q361: Which of the following defines the level
Q362: Which of the following are basic concepts
Q363: There are four types of metrics that
Q364: Which of the following are benefits to
Q365: Which role is responsible for sponsoring, designing