Multiple Choice
Which of the following is NOT an example of a Service Request?
A) A user calls the Service Desk to order a toner cartridge
B) A user calls the Service Desk because they would like to change the functionality of an application.
C) A Manager submits a request for a new employee to be given access to an application
D) A user logs onto an internal web site to download a licensed copy of software from a list of approved options
Correct Answer:
Verified
Correct Answer:
Verified
Q2: Scenario NEB is a financial management company
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Q4: Operations Control refers to?<br>A) The managers of
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Q6: Which ITIL process ensures that the IT
Q7: What is the difference between a Known
Q8: Scenario Brewster's is a toy factory that
Q9: Which of the following BEST describes the
Q10: What is the best definition of an
Q11: There have been multiple incidents recorded by