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Which Option Describes When a Call Type Is Assigned to a Call

Question 46

Multiple Choice

Which option describes when a call type is assigned to a call in the Cisco Unified Contact Center Enterprise system?


A) when the call is routed to an agent
B) when the call is first post-routed from Cisco Unified Customer Voice Portal
C) when the call terminates and data is written to the Cisco TCD table
D) when a call-routing script hits the first Queue to Skill Group node

Correct Answer:

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