Refer to the Exhibit

Multiple Choice

Refer to the exhibit. In a Cisco Finesse 10.0(x) deployment, in Supervisor Gadget under the Queue Statistics pane, which option describes what the Other column represents?

A) number of agents assigned to the queue who are on inbound calls
B) number of calls handled by the agents associated with that queue
C) number of agents assigned to the queue who are on outbound calls
D) number of agents assigned to the queue who are on internal consult calls