Multiple Choice
In terms of adding value to the business, which one of the following describes service operation s contribution?
A) The cost of the service is designed, predicted and validated
B) Measures for optimization are identified
C) Service value is modeled
D) Service value is visible to customers
Correct Answer:
Verified
Correct Answer:
Verified
Q2: Which of the following would be used
Q3: Which of the following would be defined
Q4: Which of the following is the CORRECT
Q5: What should a release policy include?<br>A) Roles
Q6: What is the ITIL guidance relating to
Q8: Which term describes if a service is
Q9: Which process works with incident management to
Q10: Which of the following availability management activities
Q11: Which of the following questions does the
Q12: Which is an important principle of communication