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    A Guide to Service Desk Concepts
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    Exam 2: Service Desk Operations
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    External Service Desks May Perform Pre- and Post-Sales Support; Typically
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External Service Desks May Perform Pre- and Post-Sales Support; Typically

Question 20

Question 20

True/False

External service desks may perform pre- and post-sales support; typically internal service desks don't provide this type of service.

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