Multiple Choice
Which is statement best describes centralized service desks?
A) They cost more to operate than decentralized service desks.
B) All analysts are located in one location.
C) Analysts typically have higher skill levels and greater ability to resolve incidents.
D) The goal is to resolve all incidents at the service desk.
Correct Answer:
Verified
Correct Answer:
Verified
Q18: Instead of rejecting out-of-scope requests, underfunded IT
Q19: _ distribute digital media files over the
Q20: External service desks may perform pre- and
Q21: In a _ service desk model, service
Q22: Some companies have multiple decentralized service desks
Q24: Completion<br>-The "S" in SME stands for _.
Q25: Completion<br>-A service desk analyst may need to
Q26: Typically, small companies have small service desks,
Q27: According to HDI's 2012 Report, _ percent
Q28: External service desks typically face the same