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    A Guide to Service Desk Concepts
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    Exam 2: Service Desk Operations
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    A(n) ____ Call Center Takes Orders, Responds to Billing Inquiries
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A(n) ____ Call Center Takes Orders, Responds to Billing Inquiries

Question 52

Question 52

Multiple Choice

A(n) ____ call center takes orders, responds to billing inquiries, and provides customer support.


A) blended
B) multi-purpose
C) outbound
D) inbound

Correct Answer:

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