What Is Primary Difference Between a Help Desk and a Service

Multiple Choice

What is primary difference between a help desk and a service desk?

A) A help desk services only internal customers; a service desk services both internal and external customers.
B) Service desks typically have more staff than help desks, as they have numerous responsibilities.
C) Help desks typically have a narrower scope of responsibility than service desks and handle only incidents.
D) Help desks typically handle service requests and communications with customers, while service desks do not handle service requests.