Which Is True of Service Desks Run as Cost Centers

Multiple Choice

Which is true of service desks run as cost centers?

A) To be successful, they typically support a wide-range of services 24 hours a day, 7 days a week.
B) They place a heavy emphasis on successfully marketing their services and generating new customers.
C) They must consistently track, in great detail, all expenses and staff effort, including overtime.
D) In the past, when they charged for customer contacts, they incurred hidden costs in peer-to-peer support.