Multiple Choice
Which is a challenge that small service desks face?
A) They tend to be informal and therefore very reactive.
B) They typically don't use technology to log and manage incidents.
C) They are process dependent, which makes it stressful for analysts.
D) Analysts don't have the opportunity to broaden their base of skills.
Correct Answer:
Verified
Correct Answer:
Verified
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Q9: _ service desks must communicate to customers
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