Which Is True About Outsourcing Service Desk Services

Multiple Choice

Which is true about outsourcing service desk services?

A) Companies are now realizing that when they outsource certain services that they do not outsource their customers and must rigorously measure and manage their supplier's performance.
B) One of the important aspects of the HDI's 2012 Practices and Salary Survey Report is that outsourcing really is an "all or nothing" business strategy and can be considered a permanent strategy.
C) The main reason that companies outsource some or all services is because they are unwilling to make the capital investments required to deliver competitive service desk services.
D) According to HDI's 2012 Practices and Salary Survey Report, only 10 percent of companies do not outsource services at all and have no plans to outsource.