Which Is True

Multiple Choice

Which is true?

A) Service Level Agreements are only used with external service desks; internal service desks do not need them.
B) Service Level Agreements outline the services that the service desk will provide to the customers; Customer Agreements outline the customer's responsibilities.
C) Service Level Agreements spell out the services the service desk will provide to the customer, the customer's responsibilities, and how the service performance will be measured.
D) Customers write Service Level Agreements to ensure that they include all services they want supported and the corresponding time frames for that support.