Which Is True About Large Service Desks

Multiple Choice

Which is true about large service desks?

A) Unlike small service desks, they have trouble providing training for analysts, as analysts spend the majority of their time working with customers.
B) They tend to be people-dependent and are severely affected when someone leaves the company or is out because of illness or vacation.
C) Many grew from small service desks whose support needs increased or were consolidated from several smaller service desks.
D) They have more than 25 people but focus on analysts getting to know their customers, relating well to them, and fully understanding their needs.