Multiple Choice
A company with a single service desk who transfers calls, as necessary, to multiple, specialized service desks is said to be ____.
A) centralized
B) decentralized
C) centrally decentralized
D) local
Correct Answer:
Verified
Correct Answer:
Verified
Q37: Technology such as knowledge management systems, network
Q38: Which is true?<br>A)Efficient and effective one-person service
Q39: A(n) _ call center primarily does telemarketing.<br>A)blended<br>B)multi-purpose<br>C)outbound<br>D)inbound
Q40: Medium service desks typically take on the
Q41: Moving equipment, installing and configuring new systems,
Q43: When a service desk is run as
Q44: A poorly run service desk can make
Q45: Having 3 geographically dispersed service desks, providing
Q46: Which is true about large service desks?<br>A)Unlike
Q47: One drawback to the service desk as