True/False
Technology such as knowledge management systems, network monitoring systems, and diagnostic systems enables the service desk to absorb many activities performed by other support groups. These other groups may then focus on tasks such as projects, operations activities, and maintenance activities.
Correct Answer:
Verified
Correct Answer:
Verified
Q32: Which is true about outsourcing service desk
Q33: Taking ownership of an incident means tracking
Q34: Completion<br>-A(n) _ service desk responds to questions,
Q35: Which is the most active (i.e., allows
Q36: In a multi-level support model, application and
Q38: Which is true?<br>A)Efficient and effective one-person service
Q39: A(n) _ call center primarily does telemarketing.<br>A)blended<br>B)multi-purpose<br>C)outbound<br>D)inbound
Q40: Medium service desks typically take on the
Q41: Moving equipment, installing and configuring new systems,
Q42: A company with a single service desk