Multiple Choice
Which is a primary responsibility of a service desk?
A) Resolving any and all incidents on the first call
B) Researching complex issues for level two analysts
C) Acting as a single point of contact for support issues
D) Solving any and all problems in a timely manner
Correct Answer:
Verified
Correct Answer:
Verified
Q26: Verbal skills, customer service skills, and teamwork
Q27: Which would be the best way for
Q28: The size of a service desk determines
Q29: _ is a typical activity included in
Q30: If a service desk analyst is unable
Q32: _ skills are particularly important in the
Q33: Completion<br>-One method that analysts may need to
Q34: A typical service desk manager _.<br>A)acquires funding
Q35: Good stress management skills will enable a
Q36: _ is considered a self-management skill.<br>A)The ability