Multiple Choice
A typical service desk manager ____.
A) acquires funding for service desk improvements, such as hiring additional staff
B) checks daily statistics to monitor performance of analysts and conducts training to help analysts improve their skills
C) determines the service desk's strategic goals and ensures they are in line with the organization's mission
D) works with other groups to ensure that the service desk's processes and technologies are meeting the company's needs
Correct Answer:
Verified
Correct Answer:
Verified
Q29: _ is a typical activity included in
Q30: If a service desk analyst is unable
Q31: Which is a primary responsibility of a
Q32: _ skills are particularly important in the
Q33: Completion<br>-One method that analysts may need to
Q35: Good stress management skills will enable a
Q36: _ is considered a self-management skill.<br>A)The ability
Q37: The presence of business skills will increase
Q38: Completion<br>-Comparing your service desk metrics with another
Q39: Which is true?<br>A)A team is a group