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    A Guide to Service Desk Concepts
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    Exam 3: The People Component: Service Desk Roles and Responsibilities
  5. Question
    Completion -Comparing Your Service Desk Metrics with Another Service Desk's Metrics
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Completion -Comparing Your Service Desk Metrics with Another Service Desk's Metrics

Question 38

Question 38

Short Answer

Completion
-Comparing your service desk metrics with another service desk's metrics in order to find improvement opportunities is known as _______.

Correct Answer:

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