When Implementing Tools and Technology ____

Multiple Choice

When implementing tools and technology ____.

A) it is better to implement technology as a one-time cost so that the service desk doesn't exceed its budget and have to ask for a variance
B) organizations should strive to implement the most sophisticated technology that their budgets will allow so customers will be more productive
C) it is more important to get the technology installed properly than to define the roles of the people who will be using it
D) ongoing maintenance activities, such as installing upgrades and additional memory, and training must be performed in a timely fashion