Multiple Choice
Which is true about voice mail?
A) Voice mail technology is typically used by itself and not combined with other technologies.
B) Service desks typically use voice mail during the day and answering services at night.
C) The best companies set and manage voice mail response times and promptly return all customer calls.
D) Most customers prefer to leave a voice mail than to wait for an analyst to be available.
Correct Answer:
Verified
Correct Answer:
Verified
Q41: If an organization wants an ITIL-compatible tool
Q42: Which is true about incident management systems?<br>A)When
Q43: If a medium-sized service desk wants a
Q44: The first step in selecting and implementing
Q45: Completion<br>-A(n) _ greets callers when all service
Q47: Search-retrieval techniques are complemented by interactive storage
Q48: When implementing tools and technology _.<br>A)it is
Q49: When a customer calls a service desk,
Q50: _ is a searching technique that uses
Q51: For service desks that use e-mail as