Solved

First Contact Resolution Rate Refers to the Percentage of Incidents

Question 25

True/False

First contact resolution rate refers to the percentage of incidents resolved by the service desk.

Related Questions

Q20: When maintaining customer records, it is best

Q21: According to the Help Desk Institute, about

Q22: Completion<br>-One way to demonstrate that a service

Q23: Automating activities, such as logging, tracking, and

Q24: _ change as the employee's performance improves

Q26: _ is not captured by an ACD.<br>A)Response

Q27: Completion<br>-A(n) _ is a measurable characteristic that

Q28: _ provide the information that the service

Q29: Proactive service desks _.<br>A)experience high costs due

Q30: Items such as the person or group