Completion -One Way to Demonstrate That a Service Desk Is Increasing

Short Answer

Completion
-One way to demonstrate that a service desk is increasing customer productivity is to capture a(n) _______. For example, prior to implementing an automatic password reset feature on their web site, the service desk should capture the number of password reset calls handled by the service desk. Four months after implementing the automatic password reset feature, the service desk can capture the current number of password resets calls to the service desk and see if the number of calls has gone down.