Which Is True

Multiple Choice

Which is true?

A) In order to be successful, service desk analysts need to understand the goals of the service desk, but understanding the goals of the department and the company as a whole, are management responsibilities.
B) In order to be successful, service desk analysts need to understand the goals of the service desk and their department, but understanding the goals of the company as a whole, are management responsibilities.
C) In order to be successful, service desk analysts need to understand the goals of the service desk, their department, and the goals of the company as a whole.
D) In order to be successful, service desk analysts need to understand the key performance indicators (KPIs) and critical success factors (CSFs) requested by the customers.