Which Is True About the Career Paths Available to Service

Multiple Choice

Which is true about the career paths available to service desk analysts?

A) The typical path is for service desk analysts to move into management after three to five years or after really strong employee reviews.
B) Moving from an analyst position to one of management is difficult, as one has to maintain technical skills while also focusing on management.
C) When service desk analysts move into management, one of the most difficult tasks they face is managing people who were previously their peers.
D) Most often service desk management positions are given to those with management experience in different areas of the company.