Multiple Choice
When applying for a service desk position ____.
A) a computer science or MIS degree is a must
B) English or communications degrees or technical writing skills are valuable
C) one or more technical certifications are mandatory
D) a PMP certificate is preferred
Correct Answer:
Verified
Correct Answer:
Verified
Q5: Which is true about outsourcing?<br>A)Successful outsourcing creates
Q6: Companies providing global support must address the
Q7: Which is true about managers?<br>A)Being a good
Q8: Completion<br>-_ offers certifications for service desk professionals
Q9: Which type of experience is least likely
Q11: With all the methods of contacting a
Q12: Having one global support desk tends to
Q13: In the _, organizations began to value
Q14: Completion<br>-Some companies are being challenged to provide
Q15: Trends such as cloud computing, BYOD, and